Contact us
Have a problem with a tool, an idea for a new one, or a question about how something works? We would like to hear about it.
Before you write
Most issues we receive fall into a few predictable categories, and most are solved in seconds:
- "Nothing happens when I add an image." Check that the file is a real image (JPG, PNG, WebP). Heavily unusual formats such as HEIC from iPhones are not supported by every browser — export to JPEG first.
- "The QR code will not scan." Increase the size, raise the error-correction level, and make sure the foreground is dark against a light background. Low contrast is the usual cause.
- "My file is not getting smaller." See the compressor page — the three usual reasons are listed there.
- "The page looks wrong." Tell us your browser and device. Screenshots help enormously.
What to include
To help us reproduce a problem quickly, please mention: which tool you were using, the browser and operating system, roughly how many files and what size, and what you expected to happen. Please do not attach the actual images unless we ask — we cannot receive files you have not sent, and your privacy is better protected if you describe the problem instead.
Response time
SnapTools is a small independent project, not a company with a support desk. We read every message, but replies may take a few days. Bug reports that affect many users are prioritised.
Other requests
- Advertising or partnership enquiries — please include details of what you are proposing.
- Privacy or data requests — see the privacy policy first; in most cases we hold no data about you at all.
- Legal or copyright notices — send the specifics and we will act promptly.